Thursday, July 20, 2006
Life's A Bitch!
Haiz ... the more I stay on, the more sick I get of this account.
I'm trying my best to rough it out. Everyday is a bad day. With the IT Dept implementing so many projects at one time, our lines are getting busier and busier. With Lina retiring from the account and teammates still taking leave although 1 per day, manpower is down to 6 to answer calls. Lately even, we have downtime almost everyday if not every other day.
Whenever there's a downtime, I'll be assigned to make those announcements on the hotlines, simply to tell them NOT TO CALL US because we KNOW what happened. We "LURVE" to answer and repeat the same thing over and over again. Macam record rosak! For a simple outage such as an email downtime, we each can at the very least pick 15 calls within 5 minutes. There was this once when one customised application, which the doctors used very often, had some problems. This particular senior consultant was extremely frustrated and kept on nagging at me. Poor me had to lend a sympathetic ear while the doctor bared his heart out. He had said," I was sooo happy when we were using papers to prescribe medications for patients and all of a sudden you guys implement computers for this. I had to learn and I keep having problems with this system! Gimme back the papers and quit forcing us to use computers!" and paaaaaap! The conversation was cut off just like that. Poor chap.
It was not any easier for us to serve you M.B.B.S-es (read Mouth Big Brain Small) either.
In this account, life's a bitch. I wonder how I managed to survive over a year in this account. Nags, warnings, complains. Very life threatening indeed.
I'm trying my best to rough it out. Everyday is a bad day. With the IT Dept implementing so many projects at one time, our lines are getting busier and busier. With Lina retiring from the account and teammates still taking leave although 1 per day, manpower is down to 6 to answer calls. Lately even, we have downtime almost everyday if not every other day.
Whenever there's a downtime, I'll be assigned to make those announcements on the hotlines, simply to tell them NOT TO CALL US because we KNOW what happened. We "LURVE" to answer and repeat the same thing over and over again. Macam record rosak! For a simple outage such as an email downtime, we each can at the very least pick 15 calls within 5 minutes. There was this once when one customised application, which the doctors used very often, had some problems. This particular senior consultant was extremely frustrated and kept on nagging at me. Poor me had to lend a sympathetic ear while the doctor bared his heart out. He had said," I was sooo happy when we were using papers to prescribe medications for patients and all of a sudden you guys implement computers for this. I had to learn and I keep having problems with this system! Gimme back the papers and quit forcing us to use computers!" and paaaaaap! The conversation was cut off just like that. Poor chap.
It was not any easier for us to serve you M.B.B.S-es (read Mouth Big Brain Small) either.
In this account, life's a bitch. I wonder how I managed to survive over a year in this account. Nags, warnings, complains. Very life threatening indeed.
# posted by iDa @ 12:01:00 PM 
